All of our merchandise is of excellent quality and is guaranteed to be .925 Sterling Silver unless otherwise noted. Sterling silver manufacturers use a variety of techniques to minimize tarnishing (such as a rhodium finish), hence finishes may vary. Since we carry a huge variety of styles from many different sources, we DO NOT guarantee nickel free jewelry.
Should a product you order be out of stock you will be notified with the option for you to updated when it returns to stock.
If you should recieve a product that is deemed defective you will given a refund or a new piece of jewelry at free of charge. When defective merchandise is returned to nusilver.